If any of our products fall below the high standards you expect, or you would like to exchange your item within 28 days of your purchase, we will happily refund or exchange.
For all faulty received goods, we will refund all return postage costs* paid (see below) if the product is still within 6 months of receipt of the manufactures guarantee period & that you have also followed any product care either provided with the products or available online at our website). We cannot accept liability for any damage to products we have supplied which is caused by your failure to follow this advice.
You have certain rights as a consumer, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen Advice Bureau.
Returned items must be with Royal Mail, please retain the proof of posting slip provided on request from RM. If an item weighs more then 2kg please use Royal Mail Standard Parcels Service.
If returning for an exchange or other reason other then above, you will have to pay the cost of returning the goods to us. We will pay for the postage cost of an exchange when we post it back to you.
Returns Address:Eleisure Enterprises Ltd (Returns)
Newark Beacon, Cafferata Way
Newark Nott's NG24 2TN
(Collection from our warehouse is not possible - No Products are displayed at this Office address)
Please include a copy of your invoice, or include the following information when returning an item.
2.Date of purchase
Reason for returning goods.
Example : Wrong size or colour / faulty or other reason ? - Please give details
What you would like us to do with your return?
If you wish to cancel your order or return as unwanted item (within 14 working days) please see below
Returns 14 day cooling off period:
Under the new European Directive on distance selling (which is incorporated into UK law by the Consumer protection, Distance Selling Regulations 2000) you have the unconditional right to cancel your order within 14 working days without having to give a reason. The 14 working days start from the day after the day that you receive the goods at the designated delivery address. We will provide a full refund for the purchase price of the goods. We will not refund any delivery charges (If delivery has been made). In order for us to provide a refund, all goods must be unopened and in perfect condition (AS NEW). We unconditionally reserve the right to not refund if the goods are not returned in a suitable condition.
Please note that if you exercise this right, you will have to pay the cost of returning the goods to us with a sign for service.
Where you exercise this right to cancel, we undertake to refund your money within 14 days of receiving the goods back into our warehouse. We will refund you by the same method as your original payment.
We are under a legal duty to supply products that are in conformity with these Terms. This means that the products must be as described, fit for purpose and of satisfactory quality. If you purchase a product online which is found to be faulty within 28 days of receipt then your legal rights entitle you to request a full refund of the faulty Product. Should a fault occur after the initial 28 days but before the expiry of 6 months of receipt of the Product, we are entitled to repair and/or replace that item. If it cannot be repaired or replaced, then you may be entitled to a refund.
If you wish to exercise your legal rights to reject Products because they are faulty or mis-described you must post them back to us or (if they are not suitable for posting because they are too heavy or too large) allow us to collect them from you. If you no longer have the delivery note or receipt for the Products, please contact us.
For faulty Products, we will examine them or we may have to return them to the manufacturer for examination. Where applicable a refund will be provided to you within 14 days of the day that we agree that you are entitled to a refund.
*Postage cost will be determined by weight of item and calculated for either Royal Mail First Class packet 24 or Royal Mails Standard Parcels using the current prices as displayed either on the RM company website or printed booklet. Please note: If any other postage option used, we will not cover any additional costs incurred either when using Royal Mail or any other courier.